Scattered tickets, invisible field teams, zero accountability. If that sounds familiar, it's costing you customers. Care Support gives you one platform to centralize support, dispatch maintenance, and build real trust — across every location in your network.
When you run multiple locations, support breaks down fast. Complaints vanish into WhatsApp threads, field teams operate blind, and customers lose faith. Here's what's really happening:
Customer complaints scattered across calls, emails, and messages. No single source of truth. Location managers don't know what's open, and HQ has zero visibility into what's happening on the ground.
Maintenance and intervention teams get instructions via phone calls. No records, no checklists, no proof of work. When issues resurface, there's no history to trace — just finger-pointing.
A customer reports a defect. Weeks pass. No updates, no transparency, no follow-up. They don't complain again — they just leave. And they tell everyone. Your brand erodes silently, one unresolved ticket at a time.
From ticket creation to resolution — manage every customer interaction, maintenance team, and field operation across all your locations with deep analytical insight.
Monitor all 80+ locations from one screen. Compare performance, spot bottlenecks, and drill down into any franchise, property, or branch instantly.
Automatically classify tickets by warranty status. Track guarantee coverage per location, product type, and time window with dedicated workflows for each.
Key DifferentiatorFollow satisfaction rates per location in real-time. Benchmark locations against each other, identify underperformers, and drive continuous improvement across the network.
Deep analysis of problem types, root causes, and treatment motifs across all locations. Understand what breaks, where, and why — with visual distribution maps and trend detection.
Deep AnalyticsSchedule, dispatch, and track field technicians and maintenance crews. Manage work orders, inspection reports, parts ordering, and post-intervention feedback — all in one flow.
Categorize and analyze resolution patterns across your network. Identify the most common treatment approaches, compare effectiveness by region, and optimize standard operating procedures.
Whether you manage franchises, rental properties, installer networks, or service chains — Care Support adapts to your operational structure.
Centralize after-sales service across all franchise locations. HQ monitors performance while each franchise manages its own teams, tickets, and customer relationships autonomously. Track in-guarantee vs out-of-guarantee claims per franchisee.
Manage tenant complaints, maintenance requests, and building operations across your entire property portfolio. Each property operates independently while you maintain full oversight, satisfaction tracking, and SLA compliance.
Coordinate support operations for distributed installer networks. Track installation quality, manage warranty claims, dispatch maintenance teams, and analyze problem distributions across all certified installers.
Unified operations for service businesses with multiple branches — retail, hospitality, automotive, healthcare, and more. Standardize processes, compare branch performance, and optimize treatment motifs across the network.
No complex implementation needed. Get your entire support network connected and operational in days, not months.
Create your franchises, properties, or service zones. Configure teams, roles, service points, and warranty rules for each location.
Support requests, maintenance tasks, and claims funnel in from every location — automatically classified as in-guarantee or out-of-guarantee.
Qualify, assign, dispatch, and resolve from HQ, regional, or local level. Deep analytics surface problem patterns and treatment effectiveness.
A purpose-built interface for every level of your organization — from HQ command to field teams and end customers.
The central operations hub. Full visibility across every franchise, location, team, and ticket in the network. Configure the entire platform, set global rules, and drive strategic decisions.
Manages multiple shop locations under their franchise. Full autonomy over their network while HQ retains oversight. Compares performance between their own locations and manages teams across them.
The front line. Each shop location manages its own customer interactions, creates tickets, and coordinates with assigned intervention teams.
Dedicated mobile-friendly interface for field teams. Receive assignments, document interventions, report findings, and close tickets — all from the field.
A clean, simple portal where customers or tenants submit requests, track progress in real-time, and provide feedback after resolution.
Enhance your support operations with intelligent automation — available as modular add-ons to your plan.
Our AI modules plug directly into your support workflow — automating triage, predicting issues, and surfacing insights your teams would otherwise miss.
AI classifies, prioritizes, and routes tickets based on urgency, category, warranty status, and team capacity.
Get fix recommendations based on similar past tickets. Standardize treatment motifs across locations.
Identify emerging patterns before they escalate. AI detects anomalies across locations and flags problem clusters early.
24/7 chatbot for common inquiries, status updates, and intelligent escalation to human agents.
Care Support is fully customizable to match your organization's branding. We don't just change a logo — we tailor the entire experience so your customers, tenants, and teams feel like they're using your platform, not a third-party tool.
Every day without a proper system is another day your customers lose trust. Let's change that. Book a 30-minute call and see how Care Support can transform your after-sales operations — fully branded to your identity.